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Complaints
Complaints
AR
Complaints
At E-Smart Money every customer is important to us, and we believe you have the right to a fair, swift, and courteous service. Unfortunately, this sometimes does not happen, and it is important you tell us about it as we treat all complaints very seriously.
Please provide your details by completing the tabs below:
Your name
Your email
Contact number
date of the transfer
Please select one of the following issues, relevant to your complaint:
Select issue
Money was not available when promised
Wrong amount charged or received (Transfer amounts, fees, exchange rates, etc.)
Incorrect/missing disclosures or info
Other transfer issues (Unauthorised transfer, cancellation, refund, etc.)
Other service issues (Advertising or marketing, pricing, privacy, etc.)
Submit
What happens next?
We treat complaints thoroughly, fairly, and investigate them sensitively.
We will acknowledge receipt of your complaint in writing within 3 Business Days.
We will investigate your complaint and come back to you with the results of our investigation within 15 Business Days after the receipt of our acknowledgment of your complaint. This is known as our FINAL RESPONSE LETTER..
